TAMPA BAY, Fla.–(BUSINESS WIRE)–Chargebacks911, the leading dispute technology specialists, today announces its new partnership with AirlinePros, a representation and distribution firm for airlines and travel suppliers, to defeat fraud and friendly fraud for travel industry merchants.
Like other major online merchants, travel industry partners including airlines, hotels, and online travel agencies, took a big hit from chargebacks filed wrongly against them during the pandemic. People are traveling once again, with the bounce-back beginning in 2021, with global passenger numbers up almost 30% to 2.3 billion. However, this was still only around half of 2019’s 4.5 billion travelers. According to the International Air Transport Association (IATA), it will be 2024 before passenger figures return to 2019 levels. In part, this is due to a lack of personnel such as pilots, which leads to cancellations and disruption that ultimately means customers are dissatisfied and therefore seek refunds.
AirlinePros recognized the struggles their partners were experiencing and sought with Chargebacks911 to solve this problem and assist travel providers worldwide to reduce the losses associated with chargebacks wrongly filed against them. Data sets provided by Chargebacks911 will include negative and positive information about disputes and chargebacks, which help fight friendly fraud as well as cases of true criminal fraudulent activity.
Achma Asokan Foster, CEO, AirlinePros, says: “For us, this is a key issue that we’ve identified for the airline industry on an ongoing basis. So, we acted by bringing in the expertise, experience, and knowledge of Chargebacks911, to deal with the thousands of chargebacks resulting from the disruptions due to the pandemic and any other reason. We believe that Chargebacks911 will play an important role both in a preventative capacity and improve the overall customer experience for our client airlines and the industry at large.”
Harlan Hutson, Director of Strategic Partnerships at Chargebacks911, adds: “Chargebacks911 is well-versed in supporting merchants in the travel space, with deep knowledge and understanding of how the industry works when it comes to fraudulent activity. Airlines are particularly unique in this world, with added complexities and multiple players along the chain, so we are delighted to be able to offer our unparalleled expertise and solutions to AirlinePros clients as it works to get the industry back to normal.”
To learn more about Chargebacks911, visit: https://chargebacks911.com/
Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, Chargebacks911 is credited with developing the most effective strategies for helping businesses manage disputes and reduce loss in various industries and sectors within the payments space.
Chargebacks911 provides comprehensive SaaS solutions that are highly scalable for managing chargebacks, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks and provides real-time API connectivity and insights, thereby improving revenue retention using data-driven technology to help ensure sustainable growth for every member of the payment channel.
Chargebacks911’s unparalleled category experience and patented Intelligence Source Detection (ISD™) technology identifies the true source of chargebacks, automatically remediates fraudulently filed disputes, safeguards reputations, monitors feedback 24/7 and provides insight to proactively prevent future fraud. www.chargebacks911.com
Fi911 supports financial institutions with innovative back-office automation technologies created specifically for banking and financial institutions. By supporting direct communications between FIs and their ecosystems, the company’s scalable payment product suite offers features that range from fast, flexible merchant onboarding to highly transparent and feature-rich client portals.
Fi911’s proprietary DisputeLab™ helps resolve chargeback disputes faster and more efficiently by utilizing next-generation technology that leverages a robust rule engine and highly scalable microservices specifically designed to optimize each step in the dispute cycle. The company’s unified platform also provides threat detection, reconciliation, risk management tools, and the ability to generate commissions and ISO pay-outs directly through the system.
Established by the dispute experts at Chargebacks911®, Fi911 offers global reach and expertise, and customized training and support from recognized industry leaders. https://fi911.com/
AirlinePros International is an award-winning leader and a trusted choice in airline representation, distribution, and commercial solutions. With a collective experience of over half a millennium, we facilitate airlines’ access to new markets and support their sales and distribution. Our expertise covers the entire spectrum of the industry including airlines, airports, travel service providers, aviation regulatory bodies, and associated industry facilitators. Backed by a culture of integrity, passion, true dedication, and quality partnerships, we ensure the success of our over 60 airline partners from more than 40 global offices.
Scott Girling-Heathcote, SkyParlour
+44 (0)330 043 1315