The SIM card of your smartphone is a small plastic card that contains all the information of your user account and your contacts, and ensures that your mobile connects to the ORANGE network correctly. It is not uncommon that in some cases your card is damaged, damp, dirty or simply detached from your clip.
How to check if it is damaged?
The first thing to do is locate the SIM of your mobile. On phones where it is possible to remove the battery is usually next to the microSD memory. In last generation mobile phones, where it is impossible to remove the battery, the SIM is usually found on one side inside a removable tray. It is important that before you check anything off the phone.
- Once you have identified the SIM, you can extract it. Usually found in a metal clip. Gently lift or slide the SIM card up and out of the clip. Lately smartphones come with an accessory to make it more comfortable.
- Gently blow the slot where the SIM is located to remove any dirt or dust. You can use a paper napkin to dry the card if there are signs of moisture.
- If the SIM card is already clean and properly positioned, the Smartphone should work properly.
What if it still does not work?
- Do a cross test: If the SIM still does not work and the phone displays one of the following three messages: “Insert SIM”, “SIM Error” or “SIM Card Rejected” you can verify that the problem is still of the SIM and not of your terminal, you can perform a cross-test. Enter it on another mobile phone to see if it works correctly. If it still does not work, you probably have to replace it.
- Look at the size of the SIM: There are SIM cards of different sizes to suit different phones. Make sure you have the right card size for your terminal.
Article by Shreya Kapoor
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